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E-commerce Customer Service Automation

Detailed case study of successful AI automation implementation

About the Client

Tech Solutions Ltd.

Industry: Technology Services
Company Size: 50-100 employees
Location: London, UK

The Challenge

Manual processes were consuming too much time and resources, leading to inefficiencies and customer dissatisfaction.

Implementation Process

Our systematic approach to delivering successful AI automation

Analysis & Planning

2 days

Conducted thorough analysis of existing processes and identified automation opportunities

Solution Development

5 days

Developed custom AI solution tailored to specific business requirements

Testing & Refinement

2 days

Extensive testing and optimization to ensure perfect functionality

Deployment & Training

1 day

Smooth deployment with comprehensive staff training and support

Measurable Results

The quantifiable impact of our AI automation solution

Response Time

Before

15 minutes

After

< 1 minute

93% faster

Customer Satisfaction

Before

72%

After

95%

+23 points

Operating Costs

Before

€6,500/month

After

€2,500/month

61% reduction

Team Productivity

Before

60%

After

90%

+50% increase

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